Returns & Exchanges

At Calgary Vape Store & Cigars, we prioritize your satisfaction and offer a 30-day return policy on most hardware and accessories to ensure a premium experience. Due to health and safety regulations, all e-liquids, coils, and consumable cigar products are final sale unless a manufacturer defect is present.

Return Process

• 1.
  Initiate Your Request

  Contact our support team or visit our Calgary retail location with your original receipt and the item in its original packaging to begin the return process.

• 2.
  Technical Inspection

  Our specialists will perform a brief inspection of the device to verify the reported issue and ensure the item meets our eligibility criteria for hardware malfunctions.

• 3.
  Authorization and Approval

  Once the return is authorized, you may choose between a direct exchange for the same model, store credit, or a refund to your original payment method.

• 4.
  Final Resolution

  Refunds are typically processed within 3-5 business days, while exchanges are completed immediately in-store subject to current inventory availability.